Shipping Policy

At RESense, we work to get your order to you as quickly and reliably as possible.

This Shipping Policy applies to orders placed directly through tryresense.com.

Where We Ship

We currently ship within the United States only.

At this time, we do not offer international shipping.

Estimated Delivery Time

Most RESense orders are delivered within approximately 2–4 business days.

Business days are Monday through Friday and do not include weekends or U.S. federal holidays.

Delivery times are estimates and are not guaranteed. Occasionally, shipments may be delayed due to circumstances outside our reasonable control, including carrier delays, severe weather, holidays, high shipping volumes, transportation disruptions, or incorrect or incomplete delivery information.

Order Processing

After your order is placed, it will be prepared for shipment as quickly as possible.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow some time after receiving your shipping confirmation for tracking information to begin updating.

Shipping Addresses

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Please carefully review your shipping information before submitting your order.

This includes making sure that all applicable information is correct, including:

• Recipient name;

• Street address;

• Apartment, suite, or unit number;

• City;

• State;

• ZIP code; and

• Any other information necessary for successful delivery.

RESense is not responsible for delivery delays, failed deliveries, returned packages, misdeliveries, or lost shipments resulting from incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.

Incorrect or Incomplete Addresses

If you notice an error in your shipping address after placing your order, contact us immediately at hello@tryresense.com.

We will make a reasonable effort to update the address before fulfillment; however, because orders may enter processing quickly, we cannot guarantee that an address can be changed after an order has been submitted.

Once an order has entered fulfillment or has shipped, we may no longer be able to modify the delivery address.

If a package is delivered to the address entered by the customer at checkout, RESense is not responsible for replacing or refunding the order solely because the customer provided the wrong address.

Packages Returned Due to Address Issues

If a shipment is returned because the address provided at checkout was incorrect, incomplete, invalid, refused, or otherwise undeliverable, please contact us at hello@tryresense.com.

If the delivery issue resulted from information provided by the customer, the customer may be responsible for any additional shipping costs required to resend the order.

Where applicable, we may require confirmation or correction of the shipping address before arranging another shipment.

If the delivery issue was caused by an error made by RESense or our fulfillment process, we will work to correct the issue without charging additional shipping fees.

Tracking Your Order

Once your order ships, tracking information will generally be sent to the email address associated with your order.

Tracking information is provided by the shipping carrier and may occasionally take time to appear or update.

If your tracking has not updated for an extended period or your package has not arrived within a reasonable period after the estimated delivery window, contact us at hello@tryresense.com.

Delayed Shipments

Carrier delays can occasionally occur.

The estimated 2–4 business day delivery period is not a guaranteed delivery deadline.

Delays caused by shipping carriers, weather conditions, transportation disruptions, holidays, high-volume periods, or other circumstances outside our reasonable control do not automatically make an order eligible for a refund.

If your shipment appears to be significantly delayed, contact us and we will help you review the available tracking information and determine the appropriate next steps.

Lost Packages

If tracking indicates that a shipment has been lost in transit, contact us at hello@tryresense.com.

We may review the carrier tracking information and request additional information from you before determining the appropriate resolution.

Depending on the circumstances, we may assist with a replacement, carrier investigation, or other appropriate resolution.

Packages Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it, please first:

• Check around the delivery location, including porches, side doors, garages, mailboxes, or other areas where a carrier may have left the package;

• Check with other members of your household;

• Check with neighbors;

• Check with your building's front desk, reception area, mailroom, or property manager where applicable; and

• Allow up to 24 hours, as carriers may occasionally mark a shipment as delivered shortly before final delivery.

If you still cannot locate your package after completing these steps, contact us at hello@tryresense.com.

We will review the available shipment information and may ask you to contact the carrier or provide additional information as part of the investigation.

A carrier's delivery confirmation may be considered when determining whether an order was successfully delivered.

Stolen Packages

RESense is not responsible for packages that are stolen after confirmed delivery to the shipping address provided at checkout.

If you believe a package was stolen after delivery, please contact the applicable shipping carrier and, where appropriate, your local authorities.

You may also contact us at hello@tryresense.com, and we will assist where reasonably possible.

Damaged Shipments

Please inspect your package when it arrives.

If your order arrives damaged, contact us as soon as possible at hello@tryresense.com.

Please include:

• Your order number;

• A description of the issue;

• Clear photographs of the damaged product; and

• Clear photographs of the shipping package where applicable.

We will review the issue and determine the appropriate resolution.

Incorrect or Missing Items

If you receive the wrong product or your shipment is missing an item, contact us as soon as possible at hello@tryresense.com.

Please include your order number and photographs of the products and packaging where reasonably requested so we can investigate the issue.

If we confirm that the error occurred during fulfillment, we will work to make it right.

Order Changes and Cancellations

We process orders quickly, so we cannot guarantee that an order can be modified or canceled after it has been placed.

If you need to request a change or cancellation, contact us immediately at hello@tryresense.com.

If your order has already entered fulfillment or has shipped, we may no longer be able to change or cancel it.

Refused Deliveries

If you refuse delivery of an order without first contacting us, the shipment may be returned to sender.

Any refund eligibility for a refused shipment will be determined in accordance with our Return & Refund Policy after the shipment has been returned and reviewed.

Shipping charges associated with a refused delivery may be non-refundable where permitted by applicable law.

Shipping Fees

Any applicable shipping charges will be displayed at checkout before your purchase is completed.

Shipping fees may be non-refundable except where required by applicable law or where an eligible refund results from an error made by RESense.

Returns and Refunds

Shipping-related issues are separate from our 90-Day RESense Guarantee.

For information about refunds, guarantee eligibility, returns, and refund processing, please review our Return & Refund Policy.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

The policy applicable to an order will generally be the version in effect at the time the order was placed, unless otherwise required by applicable law.

Contact Us

If you have any questions about shipping, tracking, delivery, damaged packages, incorrect addresses, or missing orders, contact us at:

hello@tryresense.com