Return & Refund Policy

At RESense, we want customers to have enough time to genuinely try our product. That's why eligible first-time customers are protected by our 90-Day RESense Trial Guarantee, subject to the terms below.

By purchasing from tryresense.com, you agree to this Return & Refund Policy and the eligibility requirements of our 90-Day Trial Guarantee.

90-Day RESense Trial Guarantee

Our 90-Day Trial Guarantee is intended for customers who purchase RESense for personal use, use the product consistently as directed, and genuinely give it a fair trial.

If RESense is not the right fit for you after a genuine trial, you may submit a Guarantee claim subject to the eligibility requirements below.

Eligibility Requirements

To qualify for the 90-Day RESense Trial Guarantee:

• The purchase must be your first qualifying purchase of RESense.

• The order must have been purchased directly from tryresense.com.

• You must use RESense consistently as directed for at least 60 days, unless you discontinued use because of an adverse reaction or because a qualified healthcare professional advised you to stop.

• Your Guarantee claim must be submitted after completing the minimum 60-day trial and no later than 90 days after confirmed delivery of your order.

• You must provide your original order number and any other information reasonably required to verify the purchase.

• You must complete our Guarantee Claim Form and provide truthful information regarding your use and experience with RESense.

• You must retain all RESense bottles included in the qualifying order, including empty, partially used, and unopened bottles, until your claim has been reviewed and approved.

• You must provide photographic verification as described below.

• Additional verification or return of the bottles may be required before a refund is approved.

Failure to meet these requirements may make the order ineligible for reimbursement under the 90-Day Trial Guarantee.

Required Guarantee Claim Form

To request a refund under the Guarantee, contact us at hello@tryresense.com.

You will be asked to provide information that may include:

• Your full name;

• Your order number;

• The approximate date you began using RESense;

• Approximately how many days you used RESense;

• How consistently you used the product;

• What you hoped to experience from using RESense;

• A brief description of your experience with the product;

• Your reason for requesting a refund; and

• The photographic verification described below.

All information submitted as part of a Guarantee claim must be accurate and truthful.

Required Photo Verification

As part of your Guarantee claim, you must submit a clear photograph showing all RESense bottles included in the qualifying order, including empty, partially used, and unopened bottles.

The photograph must also include a piece of paper placed next to the bottles containing the following information written by hand:

• The current date;

• Your RESense order number; and

• The full name used on the order.

The bottles and handwritten information must be clearly visible together in the same photograph.

Screenshots, digitally added text, edited dates, stock photographs, photographs copied from another person, previously submitted photographs, or other images that we reasonably determine do not verify possession of the qualifying products will not satisfy this requirement.

We may request additional photographs or verification where reasonably necessary to validate a claim.

Do not discard any bottles from your qualifying order until your Guarantee claim has been fully reviewed.

Return of Bottles

Submitting photographic verification does not necessarily mean you will be required to physically return your bottles.

However, RESense reserves the right to require the return of all bottles associated with the qualifying order, including empty, partially used, and unopened bottles, before approving or issuing a refund.

If a physical return is required, we will provide instructions explaining where and how the products must be returned.

Items sent to us without first receiving return authorization may not be accepted.

Please retain all products associated with your claim until you receive written confirmation that your claim has been approved and that no further verification or return is required.

One Guarantee Per Customer and Household

The 90-Day Trial Guarantee is limited to one approved Guarantee claim per customer and household.

Creating or using a different email address, customer account, name variation, or other account information does not create additional eligibility.

In determining Guarantee eligibility, we may reasonably review information associated with previous orders and claims, including:

• Customer name;

• Shipping address;

• Billing address;

• Order history;

• Payment information associated with an order; and

• Other information reasonably necessary to identify duplicate or abusive claims.

Customers who have previously received reimbursement under the 90-Day Trial Guarantee are not eligible to receive another Guarantee refund.

Personal Use Only

The 90-Day Trial Guarantee is intended for products purchased for the customer's own personal use.

Orders or products purchased primarily for resale, redistribution, commercial use, or for the purpose of exploiting the Guarantee are not eligible.

Products associated with a Guarantee claim must not have been resold or transferred for the purpose of obtaining a refund while retaining the financial benefit of the products.

Fraud, Abuse & Misuse of the Guarantee

We created the 90-Day Trial Guarantee to reduce the risk of genuinely trying RESense. It is not intended to provide free products or facilitate refund abuse.

RESense reserves the right to deny a Guarantee claim where we reasonably determine that:

• The eligibility requirements have not been satisfied;

• Required products cannot be reasonably verified;

• Required information is false, materially incomplete, inconsistent, altered, or fraudulent;

• Photographic evidence has been manipulated, reused, copied, or otherwise cannot reasonably verify the claim;

• A customer or household has previously received a Guarantee refund;

• Multiple identities, customer accounts, email addresses, addresses, or other information appear to be used to circumvent Guarantee limitations;

• Products from the qualifying order were resold or redistributed in connection with an attempt to obtain reimbursement;

• The purchase appears to have been made primarily for resale, commercial use, or exploitation of the Guarantee;

• A refund, chargeback, payment dispute, or other reimbursement has already been issued for the same product or order; or

• There is other reasonable evidence of duplicate, fraudulent, or abusive refund activity.

We may request reasonable additional information necessary to verify a claim before reaching a decision.

Damaged, Defective, or Incorrect Orders

The 60-day minimum trial requirement does not apply to products that arrive damaged, defective, or incorrect.

Please inspect your order when it arrives.

If your order is damaged, defective, missing an item, or contains the wrong product, contact us as soon as possible at hello@tryresense.com so we can review the issue and make it right.

We may request photographs of the product, packaging, shipping label, or other information necessary to investigate the issue.

Adverse Reactions or Medical Instructions to Stop Use

You should not continue using RESense solely to satisfy the minimum trial requirement if you experience an adverse reaction or if a qualified healthcare professional advises you to discontinue use.

In these situations, contact us at hello@tryresense.com.

We may request information reasonably necessary to process your Guarantee claim, but we do not require customers to continue consuming a product against medical advice in order to preserve Guarantee eligibility.

Unauthorized Retailers and Resellers

The 90-Day RESense Trial Guarantee applies only to eligible purchases made directly through tryresense.com.

Products purchased through third-party marketplaces, unauthorized retailers, resellers, private sellers, or other websites are not eligible for reimbursement through RESense unless expressly stated otherwise.

Please contact the seller from whom you purchased the product regarding their applicable return policy.

Shipping Charges

Original shipping charges, expedited shipping fees, shipping protection charges, and other delivery-related charges are non-refundable unless otherwise required by applicable law or unless the refund results from an error made by RESense.

Any approved refund will not exceed the amount actually paid for the eligible products covered by the Guarantee.

Refund Processing

Submitting a Guarantee claim does not automatically mean that the claim has been approved.

Once we receive the required information and complete any necessary verification, we will notify you whether your refund has been approved.

If a physical return is required, your refund may not be processed until the required products have been received and reviewed.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be submitted. Your bank or credit card provider may require additional time to process and post the transaction.

If more than 15 business days have passed after we confirmed that your refund was approved, please contact us at hello@tryresense.com.

Chargebacks and Payment Disputes

If you have a problem with your order, we encourage you to contact us first at hello@tryresense.com so we have an opportunity to resolve it.

We will not issue duplicate reimbursement for an order or product that has already been refunded, credited, reversed, or reimbursed through a payment dispute, chargeback, financial institution, payment processor, or another source.

Changes to This Policy

We may update this Return & Refund Policy from time to time.

The policy applicable to your order will be the version in effect at the time of your purchase, unless applicable law requires otherwise.

Contact Us

For questions about returns, refunds, damaged orders, or the 90-Day RESense Trial Guarantee, contact us at:

hello@tryresense.com